Occasionally, it’s necessary to issue a credit in Clear Commerce for a canceled and incorrect order. This is a fairly simple process!
The first step to issuing a credit in Clear Commerce is have the URL and account for your Clear Commerce Store. For security reasons, we cannot give these via email, so please contact Support at 800.942.8315 for this information. Then follow the steps below:
- After you sign onto the Store Administrator Tool, click Orders at the top of the page and then click Orders in the left navigation box.
- In the dropdown under Search By, choose one of the following as your means for searching for the order:
a. “Time” – to find an order based on date
i. Select the order you wish to credit using the check box.
ii. On the left navigation click Credit Orders under Operations to credit the entire order.
b. “Order ID” – to search on the order number
i. Enter the order number and click Search.
ii. Click on the link next to GroupID at the top. This should be the same as the orderID.
iii. On the left navigation, click Credit Orders under Operations to credit the entire order.
And, your credit is issued!
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